In an event that you've received the wrong order/item(s), email dajourbrags@gmail.com with photos/videos of the product(s), date purchased, order confirmation number, and a brief description of the issue. This email must be sent with 72 hours of receiving your order. If we confirm there is an error with your order on our behalf, we will send you an email with further instructions. You will be given 5 business days to return the product(s) to us in its original condition and packaging! ALL ITEMS MUST HAVE NOT BEEN TAMPERED WITH IN ANY WAY, ALL ITEMS, TAGS, AND ATTACHMENTS MUST STILL BE IN TACT. Failure to comply with any of the above will result in you not being granted an exchange, nor a refund.

 

 You are responsible for all shipping costs to return the item(s) to us. We are not liable for any shipping costs. We highly suggest to add insurance and/or signature confirmation to ensure your package won't be lost or stolen during transit. ​

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According to Federal Law, we cannot re-sell any used hair. Therefore we cannot accept any hair products that have left their original packaging or that look worn or tampered with in any way. Any products sent back to us without prior consent via email, will not be approved to exchange anything and there are absolutely NO REFUNDS! Any packages sent back to us under these circumstances will not be returned to sender. 

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Any approved returns and order cancellations are subject to 40% or $100 (whichever is greater) restocking fee that cannot be waived and is non-negotiable. If approved for a return, please include your original invoice and order number and details for the return/exchange.

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If you have entered the wrong mailing address, you will need to pay an additional $10 to cover processing expenses BEFORE your order is shipped out. Otherwise the package may be lost forever. Any order returned due to the customer adding the incorrect address will not be mailed back out without the customer paying the additional shipping and handling costs. 

 

Returns and chargebacks are something we take very seriously. If in an event you are attempting to defraud our company, you can expect criminal charges.  

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PLEASE NOTE: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If product is removed from original packaging and used in any manner, or product has been opened or tampered with in any way, all return/exchange policies are voided. The hair must remain untampered with.. The hair must be in its original packaging and tagged. Returned packages must include a copy of the original invoice as proof of purchase. Merchandise must be physically received before exchange can be granted. Please allow 72 hours for processing. 

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If any used hair is sent back to us , it will not be returned, refunded, or exchanged. 

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During sales we do not offer exchanges or refunds. All sales are final. Please ensure that you input all information correctly before checking out to prevent any unnecessary shipping and return mishaps.

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PRIVACY POLICY

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Dajour Brags may use and keep personal information we collect from you about you to provide you with access to this website or other products or services, to respond to requests, to bill you for products/services you purchased, and to provide ongoing service and support, to contact you with information that might be of interest to you, including information about products and services of ours, or ask your opinion about our products for record keeping and analytical purposes and to research, develop and improve programs, products, services, and content.

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Personal information collected online may be combined with information you provide to us through other sources. We may also remove your personal identifiers (your name, email address, mailing address, etc). In this case, you would no longer be identified as a single unique individual. Once we have de-identified information, it is non-personal information and we may treat it like other non-personal information. Finally, we may use your personal information to protect our rights or property, or to protect someone's health, safety or welfare, and to comply with a law or regulation, court order, or other legal process.

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We will not share your personal information collected from this website with an unrelated third party without your permission, except as otherwise provide in this privacy policy. In the ordinary course of business, we may share some personal information with companies that we hire to perform services or functions on our behalf. In all cases in which we share your personal information with a third party for the purpose of providing a service to us, we will not authorize them to keep, disclose, or use you information with others except for the purpose of providing the services we asked them to provide.

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We may cooperate with law enforcement authorities in investigating and prosecuting website visitors who violate our rules or engage in behavior harmful to other visitors (or illegal). We may disclose your personal information to third parties if we feel that the disclosure is necessary to protect our rights or property, protect someone's health, safety or welfare, or to comply with a law or regulation, court order, or other legal process. From time to time, we may allow a third party to serve advertisements on this website.

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If you share information with the advertiser, including by clicking on their ads, this privacy policy does not control the advertisers use of your personal information, and you should check the privacy policies of those advertisers and/or services to learn about their use of cookies and other technology before linking to an ad.

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We may contact you periodically by e-mail, mail, or telephone to provide information regarding programs, products, services, and content that may be of interest to you. In addition, some of the features on this website allow you to communicate with us using an online form. If your communication requests a response from us, we may send you a response via e-mail. The e-mail response or confirmation may include your personal information. We cannot guarantee that our e-mails to you will be secure from unauthorized interception.

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We have implemented generally accepted standards of technology and operational security in order to protect personally- identifiable information from loss, misuse, alteration, or destruction. Only authorized personnel and third party vendors are required to treat this information as confidential. Despite these precautions, we cannot guarantee that unauthorized persons will not obtain access to your personal information. 

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This site contains links to other sites that provide information that we consider to be interesting. Dajour Brags is not responsible for the privacy practices or the content of such web sites. 

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You may access, correct, update, and/or delete any personally- identifiable information that you submit to the website. You may also unsubscribe from mailing lists or any registrations on the web site. To do so, please either follow instructions on the page of the web site on which you have provided such information or subscribed, or registered or contact us at dajourbrags@gmail.com

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Dajour Brags will not intentionally collect any personal information (such as child's name, or email address) from children under the age of 13. If you think that we have collected personal information from a child under the age of 13 please contact us. 

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Dajour Brags reserves the right to modify this statement at any time. Any changes to this privacy policy will be listed in this section, and if such changes are material a notice will be included on the homepage of the website for a period of time. If you have any questions about privacy on our website, o about our web site practices, please contact us at dajourbrags@gmail.com

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